Structural shell
10 years
Defects in materials or workmanship that cause loss of water through the structural shell.
Warranty
Warranty support you can rely on
Every Xenflo spa is backed by clear component coverage and local support. Here's what you can expect, in plain English.
Coverage at a glance
What's protected and for how long
These periods apply to the voluntary manufacturer warranty supplied with your spa. The full terms that came with your spa are the governing document.
Acrylic surface
3 years
Manufacturing defects such as cracking, blistering or delamination. Surface scratches, fading, staining or chemical damage are not covered as manufacturing defects.
Jets, fittings and pillows
2 years
Manufacturing defects in factory-installed jets, fittings and pillows. These are covered separately from plumbing leaks.
Plumbing
2 years
Defects in factory-installed plumbing pipework, joints and connections that cause leaks.
Cabinet
2 years
Defects in materials or workmanship affecting the structural integrity of the cabinet. Normal fading and weathering from outdoor use are not defects.
Pump and electrical equipment, including lights
2 years
Manufacturing defects affecting factory-installed pumps, control equipment and lighting.
Spa cover
1 year
Manufacturing defects affecting the cover's structural integrity or materials. Normal wear, misuse, accident and weather exposure are not manufacturing defects.
What's covered
Warranty Terms & Conditions
The warranty covers manufacturing defects in specific components for the periods shown. It does not cover normal wear, misuse, accident, neglect, or damage caused by improper installation or maintenance.
10 years
Structural shell
Defects in materials or workmanship that cause loss of water through the structural shell.
3 years
Acrylic surface
Manufacturing defects such as cracking, blistering or delamination. Surface scratches, fading, staining or chemical damage are not covered as manufacturing defects.
2 years
Jets, fittings and pillows
Manufacturing defects in factory-installed jets, fittings and pillows. These are covered separately from plumbing leaks.
2 years
Plumbing
Defects in factory-installed plumbing pipework, joints and connections that cause leaks.
2 years
Cabinet
Defects in materials or workmanship affecting the structural integrity of the cabinet. Normal fading and weathering from outdoor use are not defects.
2 years
Pump and electrical equipment, including lights
Manufacturing defects affecting factory-installed pumps, control equipment and lighting.
1 year
Spa cover
Manufacturing defects affecting the cover's structural integrity or materials. Normal wear, misuse, accident and weather exposure are not manufacturing defects.
Care & eligibility
Keeping your warranty valid
A little routine care goes a long way. These simple steps help keep your warranty in good standing without turning spa ownership into a chore.
- Install the spa on a suitable, level, load-bearing base.
- Use qualified or licensed trades where required, especially for electrical connection.
- Operate and maintain the spa according to the owner's manual.
- Keep water chemistry within recommended ranges and document it if you can.
- Use approved or genuine-compatible parts, and get authorisation before any modifications or repairs.
- Protect the empty acrylic shell from direct sun and excessive heat.
- Report faults promptly and take reasonable steps to prevent further damage.
Claims
How to make a warranty claim
1
Gather your details
Find your proof of purchase and note the spa model and serial number.
2
Record the issue
Take clear photos or a short video, and describe when the problem started and anything that may have led to it.
3
Contact support
Reach out to Xenflo or Eduardo's Pool & Spa support for assessment. We'll guide you through the next steps.
Before you book a repair
Please do not arrange unauthorised repairs before speaking with us, as this may affect your claim.
Your rights
Australian Consumer Law
This warranty is provided in addition to rights and remedies available under the Australian Consumer Law.
"This warranty is provided in addition to rights and remedies available under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law."
The warranty periods listed on this page are part of the voluntary manufacturer warranty supplied with your spa. They do not replace or limit your statutory consumer rights. If you need a copy of the full warranty terms or help understanding what's covered, contact us and we'll walk you through it.
Need help with a warranty question?
We're here to clarify coverage, help with a claim, or send you the full warranty terms.