Support
Help before, during and after
Owning a spa is easier when you can talk to someone who knows the product. Whether you're planning an install or sorting out water chemistry, we're here for it.
What we can help with
Common support topics
Before delivery
Site preparation, base requirements, access planning and what your electrician will need to know.
Getting started
Filling, first heat-up, balancing your water and setting filtration to suit how often you use the spa.
Water care
Straightforward guidance on sanitiser, testing, filter cleaning and when to refresh the water.
Troubleshooting
If something isn't behaving, get in touch and we'll work through the likely causes with you.
Warranty
Cover, in plain terms
Every Xenflo spa is backed by clear component coverage. From the 10-year structural shell to pump and cover cover, here's what you can expect.
Xenflo warranty coverage
Structural shell 10 years, acrylic surface 3 years, plus 2-year cover on jets, plumbing, cabinet, electrical and 1 year on the spa cover.
Questions
Frequently asked
- How much space do I need?
- Allow room for the spa itself plus clear access on all sides for servicing. We'll help you check your measurements before you order.
- What's involved in the electrical work?
- A licensed electrician must connect the spa. The requirements depend on the configuration, so confirm them before your delivery date.
- How often will I need to maintain it?
- Expect a short water check once or twice a week, regular filter rinsing, and a full water change at sensible intervals.
- What does the warranty cover?
- Clear warranty cover is supplied with every Xenflo spa. See the full breakdown of components, periods and claim steps on our Warranty page.
Need a hand with your spa?
Send through the details and we'll get back to you with practical next steps.